Academic Technologies

Academic Technologies
AT / MINS Communication

see Sample Texts

Topic	Details	Sender	Recipient	Method	Update
ADP	Investigate and send detailed info to her.	AB	vtran@b.e	email	(per TS 1/26/07)
Corporate Time	to request new account	help	ebear@b.e	email	VG 4/28/08
Corporate Time	to request password reset	help	ebear@b.e	email	VG 4/28/08
Datatel	Barnard online directory error in information or formatting in online directory Staff: check with HR to be sure information is correct in Datatel Faculty: check with the Provost's Office to be sure information is correct in Datatel Students: check with the registrar's Office to be sure information is correct in Datatel If Datatel record is correct, AT sends an email to with details.	AB	datatel@b.e	email
Datatel	CU online directory to adjust which email address displays in the CU online directory, write to datatel with details.	AB	datatel@b.e	email
Datatel	Program not working properly send full name, department and log in name and description of problem	AB	sysadmin@b.e cc: datatel@b.e	email
eBear	user can not log into eBear or needs additional access to reports. See details at EBearAccess.htm	AB, MW	ebear@b.e	email
Email	New students can not activate initial Barnard email account send full name and log in name	MW	ebear@b.e and sysadmin@b.e	email
Email	Password reset see details at http://www.barnard.columbia.edu/at/PwdInside.html if this is not successful, send full name, department and log in name	AB	sysadmin@b.e	email
EMS	see http://www.barnard.columbia.edu/at/EMSinstall.html before writing to Vivian	AB	vtran@b.e	email
Network down	one office building, room	AB	sysadmin@b.e	email
Network down	two or more offices / buildings building, room	AB	EH or TS notify MET	phone

Other Referrals

issues relating to New Employee
issues relating to Departing Employee
issues relating to employee changing departments within Barnard
New network jack requests are sent by the department chair See http://www.barnard.edu/acs/NetworkJacks.html
Email alias needed: make ticket, assign to Akinyi
request for new email account:
- staff: department head sends request to HR
- faculty: department chair sends request to Gwen Williams, in the Provost's Office

last update 04/28/08