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Academic Technologies provides limited on-site software
support for your one private computer that is used for Barnard-related work at home.
Because of limited staff we operate within these guidelines:
Self Help:
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We strongly recommend that you install
Symantec Antivirus
software on
the computer that you use at home for Barnard work.
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We will help you to identify computer service companies in
your neighborhood. We can not vouch for their abilities.
-
Columbia
recommends
an Outside Paid Service: Techs in a Sec
Home visits:
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We can not make home visits.
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On occasion, students
working in our department may be
available to assist you at home. The going rate for these students is
$15 to $20 per hour. While these students are experienced and well-trained, we can
not guarantee that they will be able to solve a particular problem.
Software
Installations:
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These are done by appointment. Peak times in the
AT department include: August 15 - October 15, January 2 - March 15. It is difficult
to schedule appointments during these weeks.
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We do not have enough staff to provide drop in
or same day service.
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You must deliver the computer to the Lehman Computer Center.
For a desktop computer, you do not need to bring your monitor or keyboard since we can
connect to peripherals in our repair area. We will take great care of your computer
- but we do not have a high security storage area.
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The computer must meet these minimum
standards: 512 MB RAM, 80 GB hard drive,
functioning CD-ROM drive, network card.
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You must back up all data, images, documents
before you bring your computer to us.
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You must bring your original installation disks for your
operating system.
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Under our current contracts, we can install the following
software on your one private computer:
Troubleshooting
hardware problems
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If
your Dell computer is under warranty, we can inspect it and advise you about
explaining
the problem to the Dell technician.
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We have little expertise with non-Dell
computers. We suggest you use the service company recommended by the
manufacturer.
Limitations
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We can not:
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assist
you with more than one home computer
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lend you discs to install Microsoft Office
or upgrade your operating system
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troubleshoot
problems related to the Vista operating system
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install other software packages
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undertake hardware modifications for your computer (i.e.
installation of additional hard drives)
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repair printers or scanners
To schedule service, call
the Help Desk at x4-7172. We will create a ticket and review your
request. Once authorized by the Director, we will call you to schedule
an appointment. Before coming to the Lehman Computer
Center:
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