Job Title

Graduate Assistant

The Academic Technologies Graduate Assistant serves as the evening/weekend manager for the department, supervises campus computer labs during evenings and weekends, and handles logistics for the student training sessions. Some of the duties of the GA include answering the Help Desk phone and voicemail, creating tickets, generating reports, providing user support via phone and in person, fielding questions from student employees, monitoring computer labs and assisting students in the labs. 

Qualified candidates will have technical skills in the following areas:  Microsoft Office products, email programs and printer support. Enrollment as a graduate student in an accredited college or university is preferred.

The term of employment begins August 1 and ends May 31. Hours vary from an average of 17  hours per week during the academic semester to 30 hours at the beginning of the semester.  The Graduate Assistants average 17 hours a week (alternating 22 hours / 12 hours); GAs split the operating hours, file schedule with the Associate Director, and cover absences for one another.

Mail

Packages and mail is delivered to the apartment building's front desk.

Be sure to leave forwarding address when leaving.

The GAs also have a departmental mailbox on 2nd floor of Library.

Phone / IM

Each GA has a Centrex phone in apt.  Obtains PIN # from College Office.  We will reimburse for business calls.  These should be rare since most calls will be made from the Lehman Computer Center.

GAs will be available on IM while on duty.

Housing

Private studio apartment for each GA;  Receive key Aug 1 – return May 31

GAs are expected to vacate their apartments at the end of their term of employment.  

Extended housing possible (but not guaranteed) in June and July in exchange for working 15 hours a week.

Telephone not included; Electricity included

The Landlord's furniture can not be removed from the apartment.  

The GA is not permitted to duplicate keys.

Laundry area in basement.

No air conditioner.  

Stipend

$3000  paid in 10 installments of $300.  First check is received at the end of August. 

Computer

Roadrunner service, basic PC is available for apartment

Duties

Work location:  Based at the Help Desk area,  the GA monitors the LCC / West Wing and inspects the satellite labs in the Quad and 616.

Supervise operation of the Lehman Computer Center on weekends and evenings. 

• Mon - Thurs:  Be in the LCC from 6 p.m. to midnight.   

• Saturday:   Open the LCC at noon, be in the LCC until closing at 5 p.m.

• Sunday: Be in the LCC at from 4 p.m. until closing at 9 p.m. (LCC will be opened at 1 p.m. by Senior Student)

The LCC supervision is critical.  The Graduate Assistants must be willing and able to cover these hours.
In the event that both GAs are ill, other full time AT staff will need to cover these hours.

• Answer HD phone including voice mail (unless needed in LCC to cover for absent ACE).

• Create Help Trac tickets for all.

• Read Help email and create tickets including text of email.

• Call back staff and faculty users as appropriate.

• Assign new student tickets to "MEGN".

• Supervise ACEs in the labs.

• Assist in student timesheet procedure.

• Remind students to fill out on-line lab reports when they visit the labs.

• Handle special printing exemptions.

• Monitor problems in the remote labs. Walk through the labs in the quad and 616.

• GA is available to deal with irate, disgruntled users in the LCC.  

• Verify that door to Help Desk area is locked when you  leave. This is a high security area and the door should never be open when not staffed.  ACEs students should be advised that they can not leave the LCC area  unattended. 

• Verify that door between the LCC and the West Wing is locked when you  leave.

• Student employees refer problems to the GA. GA provides procedural support to ACEs in resolving computer problems, both on the phone and in the LCC and WW.

Expectations

The Gas are part of the staff team and are expected to support all policies of Academic Technologies at Barnard College.   Customer service is the primary concern of the department.  

The College prohibits the unlawful possession, use, or distribution of illicit drugs and alcohol by students, faculty members, or staff members while on College property or while participating in College sponsored activities or conducting College business off-premises.   In additional, the College no-smoking policy varies by building.

Evaluation

Will be evaluated by Associate Director in November and May, or as requested by Director.

Renewal

This contract may  be renewed annually depending on evaluation

Contract terms accepted by:  _____________________________________   Date: _________________