Academic Technologies
 Help Desk Annual Inspection 

                               


Ticket #:  
Computer tag #:  
Staff UNI:  
Date: 
o  Windows update OK o  Guest account off
o  Symantec engine 10.1.4;  updates OK o  All accounts have passwords
o  Novell client version 4.91.1  OK o  Security cables on CPU and monitor
o  ATX installed o  Network cable ok (not Cat 3)
o  Frame type is 802.3 o  Power strip OK (not ancient or overloaded)
o  Firefox installed o  Test jack ??
o  Thunderbird installed o  Check installed printers - remove HD printer
o Adaware, SpyBot, Pest Patrol up to date o  Update admin pwd
o  NMAS turned off ?? o   2006 Inventory label OK (otherwise, enter info online)
o  Firewall active o  add label with tag number
o  Ask about old data files with SSNs o  http://helptrac.barnard.edu:5902 
o  Delete temporary files; clear cache o  Check  Novell login is set for user
o  Norton Disk Doctor o  ready for Remote Desktop
o  Norton Windows Doctor o  set account lockout policy
o  Run analysis of disk re fragmentation o  Check  CD drive is empty
o  Ask user about old SSN data on hard drive o  Left screen at Help Desk Evaluation Form
o  Ask user about routine back-up plan o  Gave user "Safe Computing" brochure

On reverse, please list 

o  Back up routine for this computer
o  Training opportunities
o  Additional requests from user

last update 12/04/06