Academic Technologies Help Desk
Frequently Asked Questions

You can contact the Help Desk by phone at 212-854-7172,
or by e-mail at help@barnard.edu

Call the Resnet phone at 347-694-4694,
or send e-mail to  resnet@barnard.edu

• Sample texts for emails to Help Desk
• We need an additional network jack  
• A new student employee needs a Novell account.
• A temporary employee needs a Novell account.
• I want to purchase a new computer.  Barnard is paying for this.
• I am purchasing a computer from my personal funds.
• Does Barnard donate working computers to charities?
• Can I purchase a computer or software and be reimbursed by the College?
• My staff will be moving to a new office.  Who can help us with our computers?

• My computer is too slow.  How can I upgrade this computer?

• When is the Help Desk open?
• What should I do to keep my computer running well?
• I have two Columbia UNIs!  How can I fix this?
• Evaluation Form:  your feedback to the Help Desk
• Where can I download software, including Symantec Anti Virus?
• How do I configure the outgoing server in Thunderbird for Barnard email?
• AT Announcement Archive
• I need to buy a printer
• Can you recommend any free software?
• AT Staff Overview
• Trivia (see Printer Trouble)

• Where can I get computing advice?
• I want to purchase a new computer.  
• I am a new student.  How do I set up my Barnard accounts?
• eBear won't allow me to register!
• Where are the Barnard student computer labs?
• Do you have any tips for students who will study abroad next semester?
• How can I access the wireless network?
• I have read the advice on the web site.  How can I get assistance from a real person?
• Is there a way to report problems online?
• Our student club needs a web site.  How do I get started?