Academic Technologies
Help Desk Visit Report
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Academic Technologies |
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| Ticket #: _________________ | HDA: _________________ | Date: _________________ |
| o | Took elevator key | o | Returned elevator key | |
| o | Took CDs | o | Returned CDs |
Computer tag #: ______________
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o |
Windows update OK |
o |
Firefox installed | |
|
o |
Symantec engine 10.1.4; updates OK |
o |
Inventory label OK (otherwise, enter info online) | |
|
o |
set acct lockout policy |
o |
add label with tag number | |
|
o |
Novell client version 4.91.1 and NMAS off |
o |
http://helptrac.barnard.edu:5902 | |
|
o |
check administrative password |
o |
eliminate unnecessary users | |
|
o |
ATX installed |
o |
Novell log in has user name and context as you leave | |
|
o |
Frame type is 802.3 |
o |
Checked CD drive is empty | |
|
o |
check installed printers - remove HD printer |
o |
Left screen at Help Desk Evaluation Form |
Additional requests from user:
last update 12/04/06