Plimpton network troubleshooting list
Computer does not connect to the Internet via the wired jack in the Resident's room
Building:
Room number:
Jack number: [if no visible jack number, put a paper label here and give the jack the number 01]
Jack is physically damaged: Face plate missing, jack hanging off wall, jack recessed, wires exposed ( Y / N)Computer
was adjusted for half duplex (Y / N)
(If no - Stop here, make the adjustment, restart the computer)
Computer's Ethernet address: [note: The Ethernet Address is a 12-digit number (can include A-F) divided into 6 pairs, e.g. 00:11:22:33:44:55. ]
This complaint is about the wired jack on the wall, not about a wireless connection (Y / N)
Resident moved in on this date:
Connection worked OK on move in date (Y / N)
Connection stopped on this date:
Did user try both jacks? (Y / N)
Did user restart the computer? (Y / N)
CBS inspected this jack on this date:
Computer brand and model:
Operating system on computer: (XP, Vista..)
Resident has tried other browsers (Internet Explorer, FireFox..) Please specify.
User sees Capture page (Y / N)
Did user try to reach a known good site: try Johns Hopkins at www.jhu.edu
User sees an error message like "File not found" ? Please specify.
Computer can connect to Internet in another Plimpton room (Y / N)
We tried another network cable at this jack (Y / N)
Computer can connect to the Internet when off-campus (Y / N)
Where was the computer when it last connected to the Internet successfully?
Another resident can connect to the Internet from this jack with this cable (Y / N)
This resident had been sharing files via Lime Wire, BitTorrent, Adwarez or a similar program (Y / N)
User (or a Plimpton neighbor) has installed a wireless access point (Y / N)
While in Plimpton, user is able to connect to a wireless service named:
Other interesting information
last update 06/04/08