Academic Technologies
RoadRunner Troubleshooting 

Who

601 West 110th Street

Cathedral Gardens

Barnard Student

or 

Barnard Staff 

follows trouble shooting guide at http://www.barnard.edu/resnet/roadrunner.html#rrtroubleshoot 

then reports problem 

to Help Desk by phone or email or form http://www.barnard.edu/resnet/roadrunnerreport.html 

follows trouble shooting guide at http://www.barnard.edu/resnet/roadrunner.html#rrtroubleshoot 

then reports problem 

to Help Desk by phone or email or form http://www.barnard.edu/resnet/roadrunnerreport.html 

Academic Technologies

makes ticket; assigns to RCA who:

1. reboots modem and router successfully and closes ticket

2. solves student laptop issues and closes ticket

3. determines whether it is a MINS cable, modem or router problem

   • MINS cable - AT notifies MINS

   • Modem - AT notifies Res Life to call TW

   • router - AT notifies MINS

makes ticket; assigns to RCA who:

1. reboots modem and router successfully and closes ticket

2. solves student laptop issues and closes ticket

3. determines whether it is a modem or router problem

   • Modem - AT notifies Res Life to call TW

   • router - AT notifies MINS

MINS

re-terminates MINS wires and closes ticket

or

supplies replacement LinkSys router which is installed by RCA who then closes ticket

or

investigates unusual network activity

supplies replacement LinkSys router which is installed by RCA who then closes ticket

or

investigates unusual network activity