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Physically Damaged Jack

UNI: 
Dorm: (Plimpton, Hewitt, Sulz, Brooks, 616)
Room: 
Jack#s: 

Problem: (pick one: Face plate missing, jack hanging off wall, jack recessed into wall, wires exposed)

Ticket #:

(enter this info into the HT ticket at the bottom of the resolution. Assign to MEGN for review before it is assigned to MINS)

Physically Damaged Jack

UNI:  met7654
Dorm: 616
Room: 8E
Jack#s: 09

Problem:  jack hanging off wall

Ticket #: 98765

Connectivity problems 

Connectivity Issue

UNI: 
Dorm: (Plimpton, Hewitt, Sulz, Brooks, 616)
Room: 
Jack#s: 

Problem:

Tested with MINS:  <updated after the MINS testing is done>

Ticket #:

ACE and resident are available at these times:  <drop after the MINS testing is done>

(enter this info into the HT ticket at the bottom of the resolution. Assign to MEGN for review )

Connectivity Issue

UNI:  met8765
Dorm: Brooks
Room:  712
Jack#s:  5

Problem: ACE laptop can not connect

Tested with MINS:  3/15/08, Adrienne

Ticket #: 98765

ACE and resident are available at these times:

Tuesday, April 1 from 10a.m. to 1 p.m

Thursday, April 3 from 2 p.m. to 4 p.m.

Please call Time Warner about the following network connection

Student:

UNI: 

Building:

Room:

Details:  An ACE has inspected this problem.

The Time Warner modem is not working.

Ticket #: 

(send email to    jwecht@Barnard.Edu )

Please call Time Warner about the following network connection

Student:  Sheila Jones

UNI:   sj9876

Building:  601 W. 110th

Room: 14Z9

Details: 

An ACE has inspected this problem.

The Time Warner modem is not working.

Unable to get an IP address. 

One router works, the second router is not working.

Ticket #: 081059

Please supply a replacement router for this location

Student:

UNI: 

Building:

Room:

Details:  An ACE has inspected this problem.

The LinkSys router is not working.

Ticket #: 

(Put formatted info in ticket.  Assign to MEGN for review before it is assigned to MINS)

Please supply a replacement router for this location

Student: Sheila Jones

UNI:   sj9876

Building: 601 W. 110th

Room: 18H1

Details:  An ACE has inspected this problem.

The LinkSys router is not working.

Ticket #:  98765

This room has needs a new cable from the router to the student's room.

Please  install a replacement cable for this location

Student:

UNI: 

Building: 601 W. 110th Street

Room:

Details:  An ACE has inspected this problem. The cable is not working.

Ticket #: 

(Put formatted info in ticket.  Assign to MEGN for review before it is assigned to MINS)

This room has needs a new cable from the router to the student's room.

Please  install a replacement cable for this location

Student: Sheila Jones

UNI:   sj9876

Building: 601 W. 110th Street

Room: 17G2

Details:  An ACE has inspected this problem. The cable is not working.

Ticket #:  54678

<Name> is a <role> at Barnard and a Columbia<role>. 
The Columbia email should be listed in the Columbia online directory instead of the Barnard email address.
Please adjust the record.
********************************************

<cut, paste, format - expanded directory entry from online CU directory>

(send email to  datatel@Barnard.Edu and copy help@barnard.edu; create HT ticket, assign to MINS )

Matthew Jones is a TA at Barnard and a Columbia graduate student.  His Columbia email should be listed in the Columbia online directory instead of the Barnard email address.
Please adjust his record.
********************************************

Matthew Jones
Title:    Teaching Assistant         
Department:    History, Barnard College         
UNI:    mj9876
Email:    mjones@barnard.edu

Title:    Student, GRADUATE SCHOOL OF ARCHITECTURE, PLANNING & PRESERVATION
Department:    Architecture, Planning and Preservation       

send all WIKI REQUESTS to bcwikiadmin   incl Google API

per EH 1/28/08

send password resets to sysadmin   (email, Novell, Datatel)

not verified

send requests for new email and Novell accounts to sysadmin

not verified

users send requests for Datatel accounts via form in eBear

not verified - not current practice