Residence Hall

Wall mounted jack is physically broken

No network connection

No phone service

Quad

Plimpton

Elliott

600, 616,  620 

a

a

c

Cathedral Gardens

• Road Runner

• CBS phones  

c

(phone jack)

b

c

 110th Street 

• Road Runner

• ROLM phones 

D

(phone jack)

B

D

A

Initial complaint

• Student fills out online form or calls Help Desk

• RCA checks

• AT reports to MINS

• MINS reports to CBS

 Follow up

• student complains to AT

• AT reports to MINS

• MINS reports to CBS

B

Initial complaint

• Student fills out online form or calls Help Desk

• RCA checks

• AT works with MINS to troubleshoot

• AT reports to Residential Life

• Residential Life reports to Time Warner

 Follow up

• student complains to Residential Life

C

Initial complaint

• Student reports to CBS Telephone repair service 

  • via the web at http://cbswhit.com/barnardservicerequest.htm   

  • by phone 212-933-6111

 Follow up

• student complains to  CBS

D

Initial complaint

• student reports to x4 0000 - Telecomm

 Follow up

• student complains to  Telecomm