The Help-Desk is the first line of computing support for Barnard faculty and staff.  There is a separate computing support team for Barnard students.

In each case, the phones are answered by students who have been trained to trouble-shoot a variety of supported software and hardware problems.  If a problem can not be solved during your first phone call,  we will create a "ticket" which will be assigned to the appropriate staff member for follow-up. 

NORMAL HOURS

The Help Desk is open from 9 a.m. to 5 p.m., Monday through Friday.   

EXTENDED HOURS (subject to change)
During the academic year, there is limited phone support for faculty and staff as follows:
Monday through Thursday: 5 p.m. to midnight
Saturday:  12 noon to 5 pm
Sunday: 4 pm to 9 pm

SPECIAL HOURS

1. The Help Desk staff is involved in an intensive training session for our student employees for 5 days in August and 3 days in January. During these periods, the Help Desk (x4-7172) will have minimal coverage for "over the phone" support and limited onsite assistance.
2. The Help Desk closes for the Winter holiday.

When the Help Desk is closed, you may find a solution to your problem at Frequently Asked Questions.
Other information is available at our AT web site http://www.barnard.columbia.edu/at/
and the Student Computing web site http://www.barnard.edu/resnet/
If you have a serious computer problem when the Help Desk is closed, please send an email to help@barnard.edu.  Several staff members check this email account during the day.

Feedback: 
Send comments about Help-Desk operations to mtucker@barnard.edu or
use the Help Desk Evaluation Form

OVERVIEW

Academic Technologies  supports the academic computing needs of the college by providing training, hardware and software in a flexible computing environment. Technical Support Services operates the Help Desk (phone and on-site support), and handles the configuration, installation and maintenance of campus desktops, laptops, computer labs, kiosks, TREOs and networked printers, as well as user support for Barnard email and server accounts.  Residential Computing deals with all student computing. networking and email issues and operates the student computing facilities in the residence halls.  Educational Technology supports CourseWorks and Sakai at Barnard, multi-level user training, web sites for Academic Departments, technical and multimedia training for faculty and students, and the Computing Fellows Program.

Please see the Information Services web site for a listing of the other units in this division.

last update 06/03/08