Ethernet Jack Problems
If you are still having trouble connecting your computer to the internet after completing the
suggestions on our website, it is possible that there is
a problem with yourethernet jack.
Jack problems fall into two categories: the jack can be physically broken, or it can have
no connectivity:
- If the jack is physically broken, an ACE needs to do a quick visual verification
on the jack, and then Academic Technologies will report the problem to Telecomm for repair.
- It is also possible that the jack may be physically intact, but have no connectivity. In a single,
only one jack should be active; in most cases, the active jack will be the one diagonal to the
active phone jack. If you have a desktop, a service ticket will be opened for an ACE to test
your jack. If you have a laptop, you must bring it into the lab to verify that the connection
works in a lab ethernet jack, and then an ACE will come to test your jack.
Click here to report a problem with an ethernet jack in your room.