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Love Your Computer Week 2006: Over-Quota or Webmail Server Dropped

Word | PDF

HELP!!! I am Over E-mail Quota

Or

ERROR: Connection dropped by IMAP-server.

You have exceeded your e-mail quota and cannot delete anything in webmail. What is next?
By Eve Eichenholz

1. Using SSH, check your quota.
   • Install SSH using the Columbia or Barnard guides.
   • www.barnard.edu/resnet/downloads
   • You can use SSH on any lab or kiosk computer
   1. Start SSH.
   2. Use the quick connect button and enter the following info:
   3. Replace ab1234 with your Barnard user name.
   4. Enter password and log-in.
   5. At the dollar sign prompt $ type quota.
      • "Blocks" is the amount of space you are using
      • "Quota" is the soft limit. You might have started receiving e-mails that you were over quota.
      • "Limit" is the hard quota. Webmail locks you out when you reach the limit.
2. Use Pine to delete e-mail:
   1. Still in SSH type pine at the dollar prompt.
   2. Continue by logging-in again.
   3. If you get to your folders delete: trash, sent, and drafts until you are under quota. We recommend blocks at around 70.
3. If you cannot see folders in pine, install a client to get your e-mail off the server.
   1. Mozilla Thunderbird is available at www.getthunderbird.com. These instructions are for how to configure Thunderbird, but you may use any client you want. Check the Resnet site for a specific Outlook Express guide.
   2. Download and install Thunderbird.
   3. Launch Thunderbird.
   4. Follow instructions to set up a new E-mail account:
      1. Enter name and E-mail, and click next.
      2. Choose IMAP and enter server information:
      3. Continue to end of set up.
      4. Thunderbird will try to access the account and will fail.
      5. Go to Tools: Account Settings to change the settings.
         Server Settings, check the dot that says SSL.
         Outgoing Server, double click on the server name and then check SSL.
      6. You should now be able to access your e-mails.
4. Delete e-mails Tips and Tricks:
   1. It may take a long time to download all of your messages so be patient.
   2. There is an option in Server Settings that lets you delete e-mails right away rather than moving them to the Trash. This will only affect Thunderbird, not webmail.
   3. Look in the Drafts and Sent folders first to try and clear up space.
   4. Sort e-mails by size. Click the column button above the scroll bar next to date and add size. Click size to sort by size.
   5. Move e-mails to a local folder if you are on your personal computer to get them off the server.
5. Remember to go back to SSH to re-check your quota.

If you are having any further problems feel free to come into the LCC or contact us and let us know which step you are having trouble with.